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eStatements FAQ

What is an eStatement?
-An eStatement is an electronic version of your regular paper bank statement.

How does eStatements work?
-Instead of receiving paper statements through the mail you will go to your First State Bank On-line Banking account to access your statements electronically. An email notice will be sent to the email address you provide when your current statement is ready to be viewed. Your past statements will accumulate and be viewable for up-to 18 months. You will need to be able to read a PDF document. If you are unable to view the eStatement use the link on this page to download and install the free Adobe Reader.

Are eStatements secure?
-Security is one of the many benefits of eStatements. .First State Bank is always concerned about the security of your information. Only you can access your statements through the security of On-line Banking and its use of multi-layered authentication. eStatements also eliminates the possibility of statements being lost or tampered with in the mail.

How do I sign up for eStatements?
- You must be an On-line Banking Customer. On your on line banking app indicate you wish to receive eStatements or phone First State Bank's bookkeeping department and request eStatements.

Will I receive eStatements for all my First State Bank accounts?
- Yes you will receive eStatements for all your  First State Bank accounts.

Do I have to be a First State Bank On line Banking customer to receive eStatements?
-Yes, you must be a  First State Bank On line Banking customer to receive eStatements.

Is there a charge for eStatements?
-There is a no charge for eStatements unless you elect to still receive paper statements along  with eStatements, the fee then will be $4.95. As a bonus for electing to use eStatements instead of paper statements  you can receive First State Banks Bill Pay for free.

What if I elect  to continue receiving paper statements along with eStatements?
-There is  an option to receive eStatements and paper statements simultaneously. There will be a $4.95 fee to receive both a paper statement and eStatements simultaneously.

How will I know when my eStatements are ready?
-You will be notified by an email to the email account you specify and we verify is a working email address.

 How do I view my eStatement once I have been notified it is available?
-Log in to First State Bank 's On line Banking, Click on the Accounts tab and then click on the eStatements tab. You can then choose the eStatement you wish to view. The eStatement is displayed as a PDF document,  you will need Adobe Reader  to view your eStatement.

When will I receive eStatement notification?
-One of the many benefits of eStatements is you will receive your bank statements faster than waiting for mail delivery! As soon as your eStatement is ready you will be notified via email.

 What if my email address changes?
-Please Call First State Bank at 563-578-3312 and a customer service representative will be happy to assist you.

 Will I still receive the inserts that were included in with my paper statements?
-For your convenience, statement stuffers and annual mailings will be emailed  along with your eStatements notification.

What if I did not receive email notification that my statement was available?
-You may wish to contact  First State Bank 563-578-3312 to have a customer service representative verify your email address. However, your eStatement will still be available within On line Banking under the eStatements tab.

Can I print my eStatements?
-You may still print your statement, just like you would print any other document from your computer.

 How long is my eStatement stored on line?
-We will retain 18 months of history on line from the time you sign up to receive eStatements.

Can I view check images?
-Yes, there is the ability to view check images within On line Banking and they will still be included with your eStatement.

What should I do if I need copies of statements or canceled checks prior to enrolling for eStatements? Is there a charge?
-Please contact  First State Bank 563-578-3312 and a customer service Representative will be happy to assist you. Certain fees may apply.

Can I cancel eStatements and go back to paper statements?
-Yes, you can cancel eStatements and go back to receiving paper statements if you choose. However, if your a Bill Pay customer you will be charged the regular Bill Pay fee of $4.95.

Can I have my eStatement sent to more than one email address?
-No we can only send to one designated email address.

Will my statement reconciliation form (statement back) still be available on line?
-No the back side is not imaged and will not be available. There is a reconciliation feature of our On line Banking to assist you in balancing your account.

Will my eStatement look the same as my paper statement?
-Yes, our eStatements will look the same as our paper statements.

Do I need any special software to view my eStatements?
-Yes. Access to your eStatements is available on any computer with Internet and email access you will need the free Adobe Reader form to view and print your eStatements.

Will I still receive year-end tax statements?
-Any end-of-year statements will be mailed out.


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