At First State Bank, we value each and every customer relationship. Customers such as you have entrusted us not only with your finances, but also with your personal information. We recognize and respect that our customers expect their financial information to be kept private. To ensure that your personal information is private and secure at all times, we have set and maintained standards and procedures designed to prevent the misuse of such information for both normal banking operations and online use. Any online technology we use has been developed by and is supported by large online banking companies, which in turn provide advanced security technology to make online banking secure. We share information with third parties in limited circumstances as permitted or required by law. Periodically, this policy and the related standards and procedures are reviewed which can result in this policy being amended at any time.
Collection, Use and Retention of Information
We collect, use, and retain nonpublic personal information about you only where we reasonably believe that it will help administer our business or to provide products, services, and other opportunities to you. Nonpublic personal information is nonpublic information about you that we obtain in connection with providing a financial product or service to you. For example, nonpublic personal financial information includes information regarding your account balance, payment history, and overdraft history.
We may collect personal information about you from the following sources:
- information we receive from you on applications or other loan and account forms, such as your name, address, social security number, assets, and income;
- information about your transactions with us or others such as your account balance, payment history, parties to transactions, and credit card usage; and
- information we receive from a consumer reporting agency such as credit bureaus, such as your creditworthiness and your payment history.
We use the information to protect and administer your records, accounts, and funds; to comply with certain laws and regulations; to help us design or improve our products and services; and to understand your financial needs so that we can provide you with quality products and superior services.
We use and retain the information collected from you while you are a customer and for a period of time after you have discontinued the relationship or become an inactive customer as disclosed in this policy and as allowed or required by applicable law or regulation.
We do not share medical or health information except to process transactions or to provide services you have requested or initiated.
Our Internet Web Site
Visitors to the First State Bank Web site remain anonymous. We do not collect personal identifying information about site users, unless you choose to provide such information to us. Standard software is used to collect and store ONLY the following non-identifying information about our visitors: the name of the domain from which you access the Internet (for example, aol.com, if you are connecting from an America Online account); the date and time you access our site; and the Internet address of the Web site from which you linked directly to our site. Visitors may elect to provide us with personal information via e-mail, application, or other feedback form. This information is used internally, as appropriate, to handle the sender’s request and manage the First State Bank Web site. It is not disseminated or sold to other organizations. Visitors should, however, keep in mind that e-mail is not necessarily secure against interception. If you do not agree with the use of this information, or are not comfortable with the level of privacy, please use the clear button in on-line forms, or cancel an e-mail before it is sent. Visitors should call us directly at (563) 578-3312 if requests or statements include sensitive or private information, such as your account numbers, credit card numbers or social security number. First State Bank will NEVER ask you for your Personal Identification Number (PIN) for your First State Bank ATM/debit card. If you are asked for this information, please call (563) 578-3312 and report it to a customer service representative immediately.
First State Bank does not knowingly solicit data from children, and we do not knowingly collect non-public personal information from children online. We recognize that protecting children’s identities and privacy on-line is important and that the responsibility to do so rests with both the on-line industry and with parents.
We are permitted under law to share specific information about your accounts or other personally identifiable data to either affiliated or non-affiliated third parties when:
- you request it or authorize it;
- the information is provided to help complete a transaction initiated by you;
- the information is provided to a reputable credit bureau or similar credit reporting agency;
- the disclosure is lawfully permitted or required (for instance, in accordance with the Right to Financial Privacy Act, the Treasury Department’s Financial Recordkeeping Regulation, a court order, or a regulatory examination); to affiliated or nonaffiliated third parties to assist us in servicing your loan or account with us;
- to our affiliates and the information is about our experiences or transactions with you or your accounts; and
- any other circumstances permitted or required by law.
Safeguarding the Security of Customer Information
We maintain physical, electronic, and procedural information safeguards that comply with federal standards to guard nonpublic personal information. We continually evaluate and access new technology for protecting information.
Employee Access to Information
Maintenance of Accurate Information