FAQ’s

e-Statement Faqs

Are eStatements secure?

Security is one of the many benefits of eStatements. First State Bank is always concerned about the security of your information. Only you can access your statements through the security of Online Banking and its use of multi-layered authentication. eStatements also eliminates the possibility of statements being lost or tampered with in the mail.

Can I cancel eStatements and go back to paper statements?

Yes, you can cancel eStatements and go back to receiving paper statements if you choose. However, if your a Bill Pay customer you will be charged the current Bill Pay fee disclosed on our annual fee schedule you receive as an account holder.

Can I have my e-Statement sent to more than one email address?

Your e-statement is not sent via email, a notification that your e-Statement is available to be viewed in Online Banking is sent to one designated email.

Can I print my eStatements?

You may still print your statement, just like you would print any other document from your computer.

Can I view check images?

Yes, there is the ability to view check images within On line Banking and they will still be included with your eStatement.

Do I have to be a First State Bank On line Banking customer to receive eStatements?

Yes, you must be a First State Bank Online Banking customer to receive eStatements.

Do I need any special software to view my eStatements?

Yes. Access to your eStatements is available on any computer with Internet and email access you will need the free Adobe Reader form www.adobe.com to view and print your eStatements.

How do I view my eStatement once I have been notified it is available?

Log in to First State Bank ‘s On line Banking, Click on the Accounts tab and then click on the eStatements tab. You can then choose the eStatement you wish to view. The eStatement is displayed as a PDF document, you will need Adobe Reader to view your eStatement.

http://www.adobe.com

How does eStatements work?

Instead of receiving paper statements through the mail you will go to your First State Bank Online Banking account to access your statements electronically. An email notice will be sent to the email address you provide when your current statement is ready to be viewed. Your past statements will accumulate and be viewable for up-to 18 months. You will need to be able to read a PDF document. If you are unable to view the eStatement use the link on this page to download and install the free Adobe Reader.

How long is my eStatement stored on line?

We will retain 18 months of history on line from the time you sign up to receive eStatements.

Is there a charge for eStatements?

There is a no charge for eStatements unless you elect to still receive paper statements along with eStatements, the fee will be the current paper statement fee disclosed on our annual fee schedule. As a bonus for electing to use eStatements instead of paper statements you can receive First State Banks Bill Pay for free.

What if I did not receive email notification that my statement was available?

You may wish to contact First State Bank 563-578-3312 to have a customer service representative verify your email address. However, your eStatement will still be available within On line Banking under the eStatements tab.

What if I elect to continue receiving paper statements along with eStatements?

There is an option to receive eStatements and paper statements simultaneously. There will be a fee to receive both a paper statement and eStatements simultaneously. The paper statement fee is available on our current fee schedule, you receive a fee schedule at the time of account opening and when changes are made to the schedule.

What if my email address changes?

You may update your email address within Online Banking from the My Settings page or call First State Bank at 563-578-3312 and a customer service representative will be happy to assist you.

 

What is an eStatement?

An eStatement is an electronic copy of your paper statement you have been receiving via mail. You view the statement after logging into your FSB Online Banking account.

What should I do if I need copies of statements or canceled checks prior to enrolling for eStatements? Is there a charge?

Please contact First State Bank 563-578-3312 and a customer service Representative will be happy to assist you. Certain fees may apply.

When will I receive eStatement notification?

One of the many benefits of eStatements is you will receive your bank statements faster than waiting for mail delivery! As soon as your eStatement is ready to be viewed in Online Banking you will be notified via email.

Will I receive eStatements for all my First State Bank accounts?

Yes you will receive eStatements for all your First State Bank accounts.

Will I still receive the inserts that were included in with my paper statements?

For your convenience, statement stuffers and annual mailings will be emailed along with your eStatements notification.

Will I still receive year-end tax statements?

Any end-of-year statements will be mailed out.

Will my e-Statement look the same as my paper statement?

Yes, e-Statement and paper statements look the same.

Will my statement reconciliation form (statement back) still be available on line?

Yes, the reconciliation sheet is included with your e-Statement.