Archive for e-Statement Faqs

What is an eStatement?

An eStatement is an electronic copy of your paper statement you have been receiving via mail. You view the statement after logging into your FSB Online Banking account.

How does eStatements work?

Instead of receiving paper statements through the mail you will go to your First State Bank Online Banking account to access your statements electronically. An email notice will be sent to the email address you provide when your current statement is ready to be viewed. Your past statements will accumulate and be viewable for up-to 18 months. You will need to be able to read a PDF document. If you are unable to view the eStatement use the link on this page to download and install the free Adobe Reader.

Are eStatements secure?

Security is one of the many benefits of eStatements. First State Bank is always concerned about the security of your information. Only you can access your statements through the security of Online Banking and its use of multi-layered authentication. eStatements also eliminates the possibility of statements being lost or tampered with in the mail.

Will I receive eStatements for all my First State Bank accounts?

Yes you will receive eStatements for all your First State Bank accounts.

Do I have to be a First State Bank On line Banking customer to receive eStatements?

Yes, you must be a First State Bank Online Banking customer to receive eStatements.

What if I elect to continue receiving paper statements along with eStatements?

There is an option to receive eStatements and paper statements simultaneously. There will be a fee to receive both a paper statement and eStatements simultaneously. The paper statement fee is available on our current fee schedule, you receive a fee schedule at the time of account opening and when changes are made to the schedule.

How do I view my eStatement once I have been notified it is available?

Log in to First State Bank ‘s On line Banking, Click on the Accounts tab and then click on the eStatements tab. You can then choose the eStatement you wish to view. The eStatement is displayed as a PDF document, you will need Adobe Reader to view your eStatement.

http://www.adobe.com

When will I receive eStatement notification?

One of the many benefits of eStatements is you will receive your bank statements faster than waiting for mail delivery! As soon as your eStatement is ready to be viewed in Online Banking you will be notified via email.

What if my email address changes?

You may update your email address within Online Banking from the My Settings page or call First State Bank at 563-578-3312 and a customer service representative will be happy to assist you.

 

Will I still receive the inserts that were included in with my paper statements?

For your convenience, statement stuffers and annual mailings will be emailed along with your eStatements notification.